Terms of Service

This document outlines the Terms of Use (“Terms”) governing the website vorastudiojewels.com (the “Website”). 

The Website is operated by VORA (“the Seller”, “we”, “us”, “our”), the owner and operator of the VORA brand.

The Customer (“you”, “your”) is a natural person of legal age, acting for personal purposes and not in the course of business or professional activity, who enters into an agreement with the Seller.

By accessing or using this Website, you agree to be legally bound by these Terms. Please read these Terms carefully before using the Website, together with our Privacy & Cookie Policy and Return Policy.

1. Applicability

These Terms apply to all agreements and legal relationships between VORA and the Customer related to the use of the Website, including the purchase of products offered through it.

2. Orders

2.1 Order Placement

The ordering process includes the following steps:

• Selecting the desired product, model, and color
• Adding the product to the shopping cart
• Completing checkout with accurate personal and address details
• Reviewing order information
• Selecting a payment method and completing payment
• Receiving an initial order confirmation email

Please note: the initial confirmation email does not constitute acceptance of the order or confirmation of payment.

2.2 Discount Codes

VORA may issue discount codes or store credit under certain circumstances, including returns or exceptional situations. Personal discount codes are single-use and must be redeemed in one transaction.

2.3 Order Acceptance

After an order is placed, VORA will verify order details, stock availability, payment status, and shipping information. Once accepted, a final confirmation email will be sent.

2.4 Order Rejection

VORA reserves the right to refuse or cancel an order in cases such as incorrect information, payment failure, suspected fraud, pricing errors, or delivery limitations. Customers will be informed promptly if an order is rejected.

3. Shipping & Delivery

Orders are typically processed within 1–5 business days. Delivery times may vary depending on location and external factors such as customs or peak periods.

The Customer is responsible for providing accurate shipping and contact information. VORA is not liable for delays or failed deliveries caused by incorrect details.

International Shipping

For shipments outside the European Union, customers are responsible for any applicable import duties, taxes, or customs fees. Delivery times may be affected by customs procedures.

4. Prices & Payment

All prices on the Website are listed in euros and exclude VAT unless stated otherwise. Prices may change at any time; the price at checkout is binding.

Payment must be completed in advance using the methods available on the Website.

5. Returns

Customers may return unworn and undamaged products within 60 days of receipt, following the instructions outlined in our Return Policy. Return shipping costs are the responsibility of the customer.

Items purchased at a discounted price are not eligible for refunds.

6. Complaints

For questions or complaints, please contact us at info@vorastudiojewels.com.

Our support team aims to respond within 14 days. During peak periods, response times may be extended.

7. Warranty & Liability

Products must comply with applicable consumer laws. Any defects must be reported within 60 days of receipt, supported by clear evidence.

VORA is not liable for indirect or consequential damages. Any direct liability shall never exceed the purchase price of the product.

8. Force Majeure

VORA is not responsible for delays or failures caused by events beyond reasonable control, including but not limited to natural disasters, pandemics, strikes, or supply chain disruptions.

9. Website Use

All content on the Website is provided “as is”. Unauthorized reproduction, distribution, or commercial use of content is strictly prohibited.

10. Intellectual Property

All trademarks, logos, and content displayed on the Website are the property of VORA or its licensors and may not be used without written permission.

11. Account Security

Customers are responsible for maintaining the confidentiality of their account credentials. VORA is not liable for losses resulting from unauthorized access.

12. Changes to These Terms

VORA reserves the right to modify these Terms at any time. Continued use of the Website constitutes acceptance of the updated Terms.